(a) Any person, including a person who has attempted to resolve a complaint through a network's complaint system process or attempted to resolve a dispute regarding whether the employee lives within the network's service area through the insurance carrier, who is dissatisfied with resolution of the complaint, may submit a complaint to the department.
(b) The department's complaint form may be obtained from:
(1) the department's website at www.tdi.state.tx.us; or
(2) the HMO Division, Mail Code 103-6A, Texas Department of Insurance, P.O. Box 149104, Austin, Texas 78714-9104.
The provisions of this § 10.122 adopted to be effective December 5, 2005, 30 TexReg 8099.