(a) Any person, including a person who has attempted to resolve a complaint through a network’s complaint system process or attempted to resolve a dispute regarding whether the employee lives within the network’s service area through the insurance carrier, who is dissatisfied with resolution of the complaint, may submit a complaint to the department.

(b) The department’s complaint form may be obtained from the department’s website.

The provisions of this 10.122 adopted to be effective December 5, 2005, 30 TexReg 8099; amended to be effective August 2, 2022, 47 TexReg 4534.